Jetty Terms of Service

1 Who you are agreeing with

These terms are an agreement between you and Jetty Health, Inc. ("Jetty," "we" or "us"). They cover our app, website and related consumer services. When we say "you," we mean the person using them.

We present these terms before you create an account and ask you to agree. Save or print a copy for your records. A purchase also has the price, renewal details and other terms shown in Apple's purchase flow. Agreeing to these terms alone does not authorize a payment.

2 Who can use Jetty

You must be at least 18 and legally able to enter this agreement. Use Jetty for your own personal purposes. Keep the account details you provide accurate and update them when they change.

Jetty is available only in the countries and regions where we offer it. Features and connected services may differ by location and device. Washington residents are eligible on the same basis as other U.S. adults. The additional consumer protections in Section 13 apply where relevant, including for users in the EEA, United Kingdom and Switzerland.

We may restrict access when necessary to follow applicable sanctions, export restrictions or other law. Do not use Jetty in a way that would make either of us violate those rules.

3 What Jetty does and and its limits

Jetty helps you keep track of health and wellness information, talk with an AI assistant, and prepare summaries or questions for conversations with your healthcare team. Depending on the features available to you, you may connect other services, upload information or record a visit.

We do not promise a particular health outcome. These limitations describe the service's intended use; they do not excuse us from our legal responsibilities or the promises we make about the service.

4 Keeping your account safe

Protect your login details and device, and tell us promptly if you think someone has accessed your account without permission. Do not sell, transfer or share your account with someone else. You are responsible for your own use; these terms do not automatically make you responsible for every unauthorized action or for a security problem we cause.

Some features need an internet connection, a compatible device, an up-to-date operating system or permission to use a device feature. Any minimum requirements and important limitations will be explained before you choose a feature or purchase. Your internet or mobile provider may charge you separately.

5 Using Jetty responsibly

Nothing here restricts lawful interoperability, accessibility rights, protected security research, honest reviews, complaints or communications with regulators.

6 Your privacy choices stay separate

Our Privacy Policy explains how we handle personal information. Our Consumer Health Data Privacy Policy gives additional detail about health information and your rights. You can find both notices on our website or request a copy at support@myjettyhealth.com.

Jetty provides a direct-to-consumer service and does not offer it as a HIPAA-covered healthcare provider or health plan. Other privacy laws still protect your information. Nothing in these terms waives those protections.

7 Your content belongs to you

You keep the rights you have in the notes, recordings, documents, images and other materials you provide. You give us a limited, nonexclusive permission to store, copy, process and display that content only as needed to deliver, maintain, secure and improve the Jetty services you request, including through service providers working for us, as described in our privacy notices and permitted by law, and for other uses you separately authorize. All handling remains subject to our privacy notices, your choices and applicable law.

This permission does not let us sell or license your personal information, publish your private health content, use it in advertising or train general-purpose AI models with it. It lasts only for the permitted purposes and retention periods explained in our privacy notices, including any legally required retention after deletion. It does not override your right to withdraw consent or request deletion.

You may use and share the summaries and other outputs we give you for your personal purposes, including with a clinician. As between you and Jetty, any rights we have in an output created specifically from your content are yours, to the extent transferable. AI output may not be unique or qualify for copyright, and this does not transfer rights in our software or someone else's material.

You may choose to send suggestions about Jetty. We may use those suggestions to improve the service without paying you, but this does not give us extra rights to private health content included in a message. We will ask separately before publishing a testimonial or identifying you in marketing. You remain free to post an honest review.

8 Recordings sharing and connected services

We are responsible for the obligations that apply to our own service, including when we use providers to help deliver it. A link to an independent website does not mean we endorse it.

9 Apple subscriptions and recurring payments

All Jetty purchases are made through Apple's in-app purchase system. We do not take subscription payments on our website.

We obtain the agreement required for recurring charges and provide, or arrange for Apple to provide, the confirmations, renewal reminders and change notices required by applicable law. The terms on this page do not replace those purchase disclosures.

10 How to cancel or request a refund

We do not impose an "all sales final" rule. Nothing here prevents a refund, price reduction, cancellation or other remedy required by law. We will help resolve an issue for which Jetty is responsible; you do not have to give up a valid claim against us because Apple processed the payment.

11 Updates and changes to the service

We may update Jetty to fix problems, improve security, follow the law or improve features. We provide the updates and support required by applicable law and our purchase commitments. Install required updates after we explain how; declining them may affect compatibility or security. Any legal consequences depend on whether we provided an adequate update and notice.

For a change that materially reduces a service you have already paid for, we will give advance notice explaining the change, its timing and your options. Section 13 gives additional rights for covered digital services, including free services, and for smaller changes where the law requires. Where required, you may end the affected contract without a penalty and receive the appropriate refund. We will not rely on this section to remove a legal guarantee or change an agreed price without the required notice and consent.

Service interruptions can occur. We use reasonable care in providing Jetty but cannot promise uninterrupted access or error-free AI output. Contact us about a fault so we can investigate and provide the remedy required by law.

12 Leaving Jetty or having access restricted

Ending this agreement does not erase rights or obligations that already arose, your privacy rights, or the provisions needed to resolve a dispute. It does not create a new right for us to keep or use your information.

13 Additional rights where you live

Consumer law may give you rights even when a service is free. These terms add to those rights and do not replace them.

For eligible EU/EEA or UK distance contracts, you generally have 14 days from entering the contract to withdraw without giving a reason. Exceptions and local rules can apply. Digital content supplied immediately loses that right only when the required advance express consent, acknowledgment of the loss and confirmation have been provided. Starting an ongoing service does not by itself remove a withdrawal right. A proportionate charge for a service started during the period is due only where the required request and disclosures were made.

For an Apple purchase, use the withdrawal route in your local Apple purchase terms. Where available, go to your Apple Account, Purchase History, then Withdraw Transaction. You can also send a clear withdrawal statement to the seller identified for the purchase. Contact Jetty for help or for a contract with us. You do not have to use a particular form; a message saying that you withdraw, with your name, account contact, purchase and order date, is sufficient.

When withdrawal law requires a refund, the responsible trader makes it within the applicable deadline, generally 14 days after receiving your withdrawal notice, using the original payment method unless lawfully agreed otherwise. Separate remedies for faulty services remain available after a withdrawal period ends.

For an EU digital-service contract covered by these rules, whether paid or free, a change beyond what is needed to keep it working must have a valid reason stated in this agreement, such as security improvements, legal requirements or compatibility with updated devices. The change must come without extra cost and with clear information. If it negatively affects access or use by more than a minor amount, we give reasonable advance notice in a form you can save, explaining the change, timing and right to end the contract. You may end it free of charge within 30 days after the notice or change, whichever is later, unless an unchanged, compliant version remains available without extra cost. Other EEA and UK rights depend on local law.

14 Our software and Apple role

Jetty and its licensors keep the rights in our software, design and brand. We grant you a personal, nonexclusive right to use the service while this agreement remains in effect. Open-source software remains subject to its own license terms.

The following applies to our iOS app. These terms serve as our custom app license once properly presented and accepted through the App Store and Jetty's acceptance process.

Your separate Apple purchase contract and any duties Apple has as seller remain in force. Nothing here removes Apple's nonwaivable obligations or your statutory rights against Apple.

You confirm that you are not on a U.S. restricted-party list and are not located in a country subject to a U.S. embargo or designated by the U.S. government as supporting terrorism, to the extent these restrictions apply to your use. Jetty's contact details are in Section 1.

15 If something goes wrong

Nothing in these terms limits liability for fraud, intentional wrongdoing, gross negligence, death or personal injury caused by negligence, or any liability or remedy that cannot legally be excluded or limited. Your mandatory consumer and privacy rights always remain available.

Subject to those protections, we are responsible for losses caused by our breach or failure to use the care required by law. We do not apply a fixed dollar cap to EEA, UK or Swiss consumer claims.

For U.S. consumers only: To the extent permitted by law and subject to the exceptions above, our total liability for monetary damages arising from a claim or series of related claims concerning Jetty or these terms will not exceed the greater of US $100 and the amount you paid for Jetty through Apple during the 12 months immediately before the first event giving rise to those claims. This limit does not reduce any refund we owe you or any rights, liability or remedies that cannot legally be limited.

These terms do not require you to defend Jetty or pay its legal bills merely because you use the service, make a complaint or exercise a legal right. Either party remains responsible for legally recoverable losses it causes, under applicable law.

16 Questions complaints and disputes

Email support@myjettyhealth.com with a description of the problem and the outcome you seek. Do not include detailed medical records unless they are needed and we have arranged a suitable way to send them. We aim to respond within 30 days. Contacting us first is encouraged, but does not shorten a legal deadline, prevent urgent relief or block a regulator complaint.

For U.S. consumers: These terms do not require arbitration. You or Jetty may bring a dispute in a court with authority to hear it, including small claims court when the claim qualifies. These terms do not waive any right you may have to a jury trial or to bring or participate in a class action.

We encourage you to contact support@myjettyhealth.com so we can try to resolve your concern, but contacting us first is not required before taking legal action. You may also contact a regulator or seek urgent court relief at any time. If a dispute arises, we may mutually agree to mediation, but neither party is required to participate.

For consumers in the EEA, UK and Switzerland, these terms do not require arbitration or give up access to the courts and collective remedies available under mandatory local law. You may bring a claim in your home courts where the law permits. We will bring claims against you only in the courts allowed by applicable consumer-protection rules.

Delaware law governs this agreement except where applicable law requires otherwise. That choice does not deprive you of mandatory protections in the place where you live. No exclusive Delaware court requirement applies to consumers whose local law protects a different forum.

Other ways to resolve complaints: If we cannot resolve your complaint, we will provide information about any applicable independent dispute-resolution service and whether we are required or willing to participate, as required by law. This does not limit your right to bring a claim in court.

17 Changes to these terms

We may revise these terms for changes to the service, law or our operations. We explain material changes before they take effect, unless a shorter period is necessary for a legal or urgent security reason. We ask for new agreement where required. Posting updated terms alone is not a new privacy consent or recurring-payment authorization.

Changes do not retroactively reduce rights over an existing dispute or remove rights for a purchase already made. If you do not accept a material change, you may stop using the affected service and cancel future renewal, with any refund or other remedy required by law. We provide a copy of the applicable terms on request.

18 How to read this agreement

The overview, headings and tables are here to make these terms easier to use. They do not hide exceptions or reduce legal rights. The accepted purchase details, these terms and any expressly agreed feature-specific terms make up the service agreement. This does not exclude any information or promise about Jetty that the law makes binding. Our privacy notices continue to govern how we describe and handle personal information; nothing here expands the uses they allow.

If a provision is unlawful or unenforceable, it does not bind you to that extent. The rest continues only where it can fairly and lawfully do so. A delay in enforcing a right does not waive it. We may transfer the agreement with the service only if doing so does not reduce your contractual or mandatory rights; we will give notice where required. We will require any buyer or successor receiving your information to agree in writing to honor our Privacy Policy and your existing privacy choices. A change in ownership does not, by itself, permit incompatible new uses of your health information. No one other than the parties and the Apple beneficiaries identified in Section 14 receives enforcement rights unless the law provides them.

Questions about any part of these terms? Email support@myjettyhealth.com.